Have a question before you buy? Want to be sure Punchwell’s office-IP clock-in lock fits the way your shop actually runs? You’re in the right place. No chatbot, no outsourced tier-1 script — your message reaches the people who write and maintain the plugin.
Punchwell is a self-hosted WordPress time clock that refuses an off-site punch server-side instead of just logging a location — so on-site staff can’t clock in from home or cover for each other. If you’re weighing it up, we’d rather answer your real question than hand you a brochure.
Send your pre-sales question using the form below. Already running Punchwell and need help? Open a support ticket instead — it’s faster.
Ask us anything pre-sales
Tell us what you’re trying to solve and you’ll get a straight answer — including when Punchwell isn’t the right fit. Honesty is the whole point of how we work.
[form placeholder: Contact form — fields: Name (text) · Email (email) · Topic (select: Pre-sales question / Partnership or connector / Press & media / Migration help / Something else) · Message (textarea). Submit button label: “Send your question”. Microcopy under the button: “We read every message ourselves. No newsletter sign-up, nothing sold — your details stay with us.”]
Three things that help us answer faster:
- How many staff you’re tracking, and roughly how many are on-site vs. remote.
- What you run today — a SaaS time clock, the abandoned WP Human Resource Management plugin, spreadsheets, or nothing yet.
- The specific problem — buddy punching, per-seat costs creeping up, a PHP 8 crash, data-privacy rules, or a migration you’re nervous about.
The more concrete you are, the more concrete we can be back.
What to use this form for
Pre-sales questions
Not sure Punchwell will block off-site punches the way you need? Wondering whether you can lock cashiers to the building while remote managers clock in from anywhere? Want to know how the per-employee, per-office, and company-wide IP allowlists stack up — or whether CIDR ranges like 203.0.113.0/24 are supported (they are, alongside single IPs, address ranges, IPv4 and IPv6)? Ask. We’ll walk through it with your actual setup in mind.
Common pre-sales topics: the office-IP lock and its block / warn / flag modes, the optional GPS geofence, the kiosk and mobile/PWA punch screens, payroll export and the SurePayroll and Gusto connectors, PTO accrual, and which features land in the Free tier vs. Pro.
Partnerships & connectors
Run a payroll provider, an agency, or a WordPress shop? Punchwell’s payroll engine takes pluggable connectors — SurePayroll and Gusto ship today, and the connector pattern is built so a new provider is one add-on. If you want to build or co-build one, resell to your clients, or explore a referral arrangement, start here and pick the “Partnership or connector” topic.
Press & media
Writing about WordPress HR tooling, buddy punching, the 2025 de-listing of the original WP Human Resource Management plugin, or self-hosted alternatives to per-seat SaaS clocks? Choose “Press & media” and you’ll get boilerplate, accurate facts, and a real person to quote. We won’t overclaim — no “unhackable,” no fabricated user counts.
Note: Punchwell is an independent, third-party maintained GPL fork. We’re not affiliated with, endorsed by, or sponsored by wpspear, weDevs, or the original author, and we reference the original plugin’s name only descriptively.
When to expect a reply
We aim to answer pre-sales messages within one to two business days. We’re a focused team, not a 24/7 call center — so we’d rather reply thoughtfully than instantly with a canned line.
Two ways to get an answer even faster:
- Check the FAQ and docs first. Most pre-sales questions — pricing, what’s bundled, whether it works on Multisite, how the migration runs — are already answered in detail.
- Be specific in your message. “Can I lock 12 on-site cashiers to the shop Wi-Fi but let 3 managers clock in from home?” gets a clear yes-or-no far quicker than “tell me about your product.”
[Maintainer: confirm your published response-time target and business hours here before launch.]
Already a customer? Open a ticket
If you already hold a Punchwell Pro license, don’t use the pre-sales form — open a support ticket instead, so it lands with your license and history attached. That’s the fastest path to a fix.
Open a ticket at app.sturdyhaus.com — sign in with your account and submit a support request.
Pro includes support and updates for as long as your license is active. And because Punchwell is self-hosted and GPL, you’re never stranded: even if your license lapses, you keep the plugin and every record on your own server.
Open a support ticket → app.sturdyhaus.com Sign in to your Sturdyhaus account to file a ticket with your license.
Try the self-serve answers first
Most questions have a written answer already — often more detailed than we can fit in an email:
- Features — the full capability list, led by the office-IP clock-in lock.
- Pricing — Free, or Pro at $99/yr per site. Never per seat.
- Compare — how Punchwell stacks up against Buddy Punch, Deputy, When I Work, and WP ERP.
- Docs — setup, IP allowlists, GPS geofence, kiosk, payroll export, and more.
- Migration guide — moving from the abandoned WP Human Resource Management plugin without losing your data.
- FAQ — quick answers to the questions we hear most.
FAQ
How fast will you reply to a pre-sales question?
We aim for one to two business days on pre-sales messages. If you need an answer sooner, the FAQ and docs cover most pricing, feature, and migration questions in writing. [Maintainer: confirm exact response-time target before launch.]
I’m already a customer — should I use this form?
No — please open a support ticket at app.sturdyhaus.com instead. Tickets arrive with your license attached, so we can help faster than an email to the general pre-sales inbox.
Do you offer phone support or a live demo call?
Support comes from the people who actually maintain the code, primarily in writing so there’s a clear record of your setup. If a call genuinely helps a pre-sales decision, say so in your message and we’ll sort out the best way to talk. [Maintainer: set your channels/SLA — e.g. email, scheduled call — and update this line.]
Will you sell or share my contact details?
No. Your details stay with us — no newsletter auto-enroll, nothing sold or shared. It’s the same principle behind the product: Punchwell is self-hosted with no data call-home (verified — the only outbound call Pro makes is validating its license key, never your data), so your team’s data stays on your own server.
I want to build a payroll connector — who do I talk to?
Use the form and pick the “Partnership or connector” topic. Punchwell’s payroll engine takes pluggable connectors (SurePayroll and Gusto ship today), and a new provider is built as one add-on. Tell us the provider and what you’re hoping to do.
Can you confirm the competitor prices on your comparison page?
We keep those figures current and marked “approximately, as of [date],” but SaaS vendors price dynamically. If you’re comparing for a real purchase decision, mention it and we’ll point you to the latest numbers and the comparison page.
Still deciding? Start where it’s free
If you’re not ready to write yet, the fastest way to see whether Punchwell fits is to install the free community version and try the basic single-office IP lock on your own site. No card, unlimited employees, your data stays on your server.
Download the free version → WordPress.org Free on WordPress.org. Unlimited employees. No card required.
Punchwell is an independent GPL fork. Not affiliated with wpspear, weDevs, or the original author. Product names referenced descriptively only.